Who Am I?
I was born in Russia, got my degree in English and Western European Literature from Lomonosov Moscow State University, and started working in Marketing. After five years in corporate PR&Marketing I left my office life behind and moved to the States - and never looked back. For the last four years I've been living in San Jose, the capital of Silicon Valley and the third largest city of the best states of all, sunny California.
What Do I Do?
Publicist: Following my corporate career in PR, I am now representing fantasy author Davidson L. Haworth and handle all his media and event appearances. Marketer & Servicologist: I am working with the customer service guru John Tschohl and his company Service Quality Institute, and responsible for client and partner relations in Russia and the CIS. I also created the Servicology.ru project as an ultimate source of information on customer service for the Russian readers.
Writer & Blogger. I love writing, and getting paid for it is just a dream come true. I contribute to several online and offline media outlets both in Russia and the States, and also run a number of my own blogs. My favorite topics are travel, customer service, human resources, marketing and psychology.
Small Business Owner: Being a freelancer is exciting and rewarding but I am also very much interested in running a business (preferably B2C) that goes beyond just me and my skills. Right now I am getting ready to relaunch my soap making business called Organic Rarities.
Publicist, Marketer, Event Organizer, Writer, Blogger, Small Business Owner